FAQ

Payment and Shipping

 

MoonchildsObsession accepts most major credit and debit cards. Payments can also be made through Paypal. For local customers cash payment is also accepted if discussed beforehand. Otherwise, all payments are due at time of purchase. For invoices, if the payment has not been received within 3 days, the order will be cancelled. Payment plans are available, please contact me if you have any questions. 

All orders will be processed and shipped within 3-5 business days from purchase (unless a custom order or a jewelry resize has been requested). However, if the shipping date seems like it will surpass the usual time, MoonchildsObsession will be in communication with you every step of the way! If for some reason you need the package by a specific date I will try everything in my power to get it to you as requested. 

Returns & Refunds

 

MoonchildsObsession does not accept returns. Items may be exchanged within 7 days of receipt/delivery date or returned for store credit. If you receive a broken or damaged item, including jewelry, please contact me directly at MoonchildsObsession@gmail.com with the order number, a detailed description of the damaged items, pictures of the package, and all damaged contents. In the event of receiving damaged items, MoonchildsObsesssion must be notified within 3 days of delivery for a refund to be considered. Refunds will not be issued for custom or personalized orders. If a refund is issued shipping costs will not be included and buyer will also have to pay for return postage. 

Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from MoonchildsObsession.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit MoonchildsObsession, certain information is automatically collected about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse this website, information about the individual web pages or products that you view, what websites or search terms referred you to MoonchildsObsession, and information about how you interact with this website is collected. 

HOW DO WE USE YOUR PERSONAL INFORMATION

Order information is used generally to fulfill any orders placed through MoonchildsObsession (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, order information can also be used to communicate with you and to screen our orders for potential risk or fraud.

DISCLOSURE

MoonchildsObsession may disclose your personal information if required by law to do so or if you violate the Terms of Service. 

CHANGES TO PRIVACY POLICY

MoonchildsObsession reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If material changes are made to this policy, you will be notified here that it has been updated so that you can be aware of what information is collected, how its used, and under what circumstances, if any, it is used and/or disclose it.